The Waterways Book Service

Terms and Conditions


We fully comply with UK Office of Fair Trading (OFT) Regulations.

Right to Cancel
You have a right to cancel up to 10 days from shipping.     You will get a full refund until the goods are packed.    If the goods are packed but not shipped a charge not exceeding GBP 1.00 will apply.     If the goods have been shipped please see 'Return of Goods'

Return of Goods
In accord with OFT regulations you must inform us by durable means (email, fax, mail) if you wish to return the goods

Time Limit (TL) from the date of shipping
Change of Mind TL 10 Days
Goods Not as Ordered TL 10 Days
Faulty Goods TL 30 Days

Refunds
Change of Mind We give a full refund less P&P charges - Customers are responsible for the return of goods in the condition in which they were shipped and at their own cost and risk
Goods Not as Ordered or Faulty Goods We will replace the goods or give a full refund including P&P charges provided the goods are received in the condition in which they were shipped. (We refund the shipping charges for the return of the incorrect item after it is received)

Goods are offered subject to availability.     Goods remain our property until paid for.     The price ruling will be that at the date of dispatch.    All prices are in UK Sterling.     Errors and Ommissions Excepted